All Sale Subject to Terms of Sale.

Please read the terms on the below pages carefully.

Terms and Conditions

Welcome to Crafts Mill. These Terms and Conditions govern your use of the Crafts Mill website and your purchase of products from Crafts Mill.

Please read these Terms and Conditions carefully before using the website or placing an order. By accessing the website, browsing products, communicating with Crafts Mill, placing an order, making payment or accepting delivery, you agree to be bound by these Terms and Conditions, along with our Warranty Policy, Shipping & Payment Information, Privacy Policy and any order-specific terms confirmed in writing.

For support, please contact: support@craftsmill.in

1. Company Information and Website Use

These Terms and Conditions apply to the website https://craftsmill.in/ and any related pages, instances or services operated by Crafts Mill.

For the purpose of these Terms and Conditions, “Crafts Mill”, “Crafts Mill India Technologies Private Limited”, “Craft Garage”, “Company”, “we”, “us” and “our” refer to the seller/company and its successors and assigns.

“You”, “your”, “yourself”, “customer”, “client”, “buyer” and “user” refer to any person accessing the website, communicating with Crafts Mill, placing an order or purchasing a product.

Use of this website and purchase of items from this website are governed by these Terms and Conditions.

2. All Sales Are Subject to Policy Documents

All orders placed with Crafts Mill are subject to:

These Terms and Conditions
Warranty Policy
Shipping & Payment Information
Privacy Policy
Product page details
Invoice/order confirmation
Any written confirmation given by Crafts Mill for that specific order

If there is any conflict between a general website statement and a written order-specific confirmation, Crafts Mill will review the matter based on the order copy, product details, invoice, written confirmation and applicable policy.

Customers are advised to read all policy pages carefully before placing an order.

3. Order Confirmation and 100% Payment

All orders require 100% payment at the time of order placement.

An order is considered confirmed only after full payment has been received by Crafts Mill. Production, procurement, finishing, packing, dispatch or shipment may not begin until full payment has been received, unless Crafts Mill has expressly confirmed otherwise in writing.

The amount paid at order placement covers the product and standard delivery through Crafts Mill’s regular road/surface delivery method to serviceable locations.

Additional payment may be required only where the customer requests or requires a service beyond standard delivery, including but not limited to upper-floor delivery, stair carrying, room placement, local labour, special handling, crane/lift support, remote-area extra freight, priority shipment, express shipment, dedicated vehicle movement or any other non-standard delivery arrangement.

Crafts Mill is not obligated to provide any non-standard service unless the applicable additional charges are accepted and paid by the customer.

4. Dispatch Timelines

Dispatch time means the time Crafts Mill takes to dispatch the purchased item from its factory or manufacturing unit, generally from Jodhpur, Rajasthan.

While the team may communicate current estimated dispatch timelines, the maximum committed dispatch time is generally a 6–8 week period, unless a different timeline is expressly confirmed in writing for the specific order.

Dispatch timelines are estimates and may vary depending on product type, customisation, production load, raw material availability, finishing, quality checks, festival holidays, monsoon conditions, logistics availability and other operational factors.

A delay caused by genuine production, logistics, road, weather, festival, public disruption, lockdown, restricted state-border movement, accident, third-party cargo issue or other circumstance beyond Crafts Mill’s direct control will not automatically create a right to refund, return, cancellation outside the permitted cancellation period, compensation or consequential damages.

5. Discount and Sale Orders

For discount, sale or marked-down products, the customer may be required to wait for a longer period for product receipt than the current general dispatch timelines, as may be communicated by the sales team or confirmed by the support team after sale.

By accepting an additional discount, special offer, sale price or marked-down price, the customer acknowledges that extended dispatch or delivery timelines may apply.

Crafts Mill will make reasonable efforts to fulfil such orders, but the customer should not assume urgent delivery, fixed-date delivery or standard timelines for discounted or sale orders unless expressly confirmed in writing.

6. Custom Orders and Customisations

Most Crafts Mill furniture may be customised or made as per customer specifications.

Custom orders, made-to-order products, personalised products and order customisations are considered final.

Any request to change fabric, polish, colour, finish, size, configuration or any other customisation must be made within 24 hours of order placement. After this window, changes may not be possible because production, procurement or finishing may have started.

Crafts Mill is not obligated to accept changes after the 24-hour window. If a change is accepted in writing, additional charges and revised timelines may apply.

Custom orders cannot be cancelled, changed, returned or refunded after confirmation except where expressly approved by Crafts Mill in writing or where required under applicable law.

Crafts Mill does not have a change-of-heart return or exchange policy.

7. Product Descriptions, Images, Colours and Specifications

Crafts Mill makes reasonable efforts to ensure that product descriptions, images, dimensions, features, materials and specifications shown on the website are accurate and useful.

However, Crafts Mill furniture is made using natural materials and handcrafted manufacturing processes. Products supplied may correspond as closely as reasonably possible to the website images, product photographs, catalogue references, samples or display pieces, but exact matching cannot be guaranteed.

Customers acknowledge and agree that:

Product colours, shades, polish tones, fabric tones, leather tones, cane tones, rattan tones and wood tones may vary from one manufacturing batch to another.
Wood is a natural material and may show shade variation, grain differences, knots, random marks, blemishes, figures, colouration and other natural characteristics.
Upholstery, fabric, leather, cane, rattan, polish and wood finish may vary slightly due to material behaviour, batch variation, lighting, photography, screen display differences and hand-finishing.
Product measurements are approximate. A reasonable size variation of +/- 1 to 3 inches may occur in handmade, upholstered, wooden or customised furniture due to material behaviour, handcrafting, foam/fabric tension, polish/finish process, joinery and manufacturing tolerance.
Colour, polish, fabric, leather, cane, rattan or wood tone may appear +/- 2 to 3 shades lighter or darker than the website image, sample, display piece or previous batch due to natural material variation, screen display differences, photography lighting, batch variation and hand-finishing.
Fabric alignment, stitching alignment, tufting, cushioning, foam placement and upholstery tension may have reasonable handmade tolerance.
Products ordered at different times may show visible batch-to-batch differences.
Natural and handcrafted variation does not constitute a defect.

Differences in colour, stain, polish, cane, rattan, grain, knots, figures, colouration, fabric tone, leather tone, upholstery tone, texture, measurements, foam tension, cushion feel or other natural and handmade characteristics are inherent to handcrafted and natural-material furniture and shall not be treated as defects, provided the product remains reasonably consistent with the ordered product and suitable for its intended use.

Customers should review product dimensions, materials, finish, colour, polish, fabric and product details carefully before placing an order. Crafts Mill will not accept returns, refunds, exchanges or cancellation requests solely due to reasonable natural variation, handmade variation, batch variation, screen-display difference, approximate size tolerance or shade variation as described above.

8. Measurement and Size Responsibility

Customers must carefully review product dimensions before placing an order.

Customers are responsible for checking whether the product can pass through:

Building entrance
Main gate
Lift door
Lift cabin
Flat entrance
Room door
Staircase
Passage
Corridor
Any other access point

If a product does not fit through an entryway, lift, door, staircase, passage or room, the responsibility will remain with the customer.

Crafts Mill cannot process a refund, return or cancellation only because the product does not fit the customer’s lift, entrance, room, staircase, passage or designated space.

Where a product does not fit in the lift, Crafts Mill may provide delivery assistance only till the lift door or ground-floor accessible point, as applicable. Crafts Mill does not provide labour for carrying the product through the staircase as part of standard delivery. Any staircase carrying, special labour or additional handling must be arranged and paid for by the customer.

9. Use of MDF, Ply and Supporting Materials

MDF, ply or other supporting materials may be used in certain areas of furniture, including but not limited to:

Underside areas
Drawer backs
Back panels
Large consoles
Wardrobes
Flat surfaces of beds where the mattress is placed
Internal or non-visible support areas

This is in keeping with standard manufacturing practices and is used to ensure product usability, stability, structure and function.

The use of such materials in appropriate areas does not constitute a product defect.

10. Product Specification Changes

Crafts Mill reserves the right to make necessary changes to product specifications, including external and internal specifications, where required for manufacturing, structural stability, material availability, usability or improvement.

Product specifications may vary from range to range depending on design, material, price and construction method.

Such changes will be made while maintaining reasonable quality standards and product usability.

11. Errors in Price, Description or Images

There may occasionally be errors in product prices, descriptions, images, offers, availability or specifications shown on the website.

Crafts Mill reserves the right to correct such errors, restrict orders, cancel affected orders, refuse fulfilment, revise pricing or communicate corrected information where required.

If a replacement is offered for an approved case, the replacement will be for the originally ordered item or a reasonably equivalent product as determined by Crafts Mill. The customer cannot demand replacement against a different product, different order, new order, variation, upholstery, wood finish, customisation or upgraded product unless expressly approved by Crafts Mill in writing.

12. GST Invoice and Billing Details

GST invoices are issued based on the billing party name and GST credentials entered during the order process and reflected in the order copy.

Customers must ensure that billing details, GST details and invoice details are correct before placing the order.

If the customer requests a change after shipment or after invoice generation, Crafts Mill may not be able to make the change. If any penalty, tax issue, compliance issue or authority-imposed charge arises due to later changes or incorrect customer-provided details, such penalty or cost will be payable by the customer.

13. Shipping Method

All furniture is delivered through road/surface transport using Crafts Mill’s chosen transportation or cargo partner.

Transit time after dispatch usually varies between 5 days and 15 days, depending on the delivery location and distance from Jodhpur, Rajasthan.

Delivery timelines are estimates and not guaranteed commitments. Actual delivery may vary depending on route, cargo partner, vehicle schedule, location, weather, customer availability, public holidays, festivals, road conditions, monsoon conditions, local restrictions and other circumstances beyond Crafts Mill’s direct control.

14. Free Standard Delivery and Additional Charges

Crafts Mill pays for regular standard delivery through its chosen road/surface delivery method to serviceable locations.

Free standard delivery does not include:

Upper-floor delivery
Stair carrying
Room placement
Special handling
Local labour
Crane/lift support
Special access support
Priority shipment
Express shipment
Dedicated vehicle movement
Fixed-date delivery
Redelivery due to customer unavailability
Holding charges
Return charges due to refusal or customer-side delay
Remote-area extra freight
Any other non-standard delivery requirement

Any additional charges arising from multiple changes of delivery date after the product has been marked for shipment, refusal of delivery, request for redelivery, holding charges, return charges or any other customer-side reason will be borne by the customer.

15. Remote-Area and Non-Serviceable Locations

Although standard delivery is free for many serviceable locations, free delivery may not apply in every area.

In areas where the cargo partner does not have a direct office, direct route or reliable delivery network, extra shipping charges may apply.

In rare cases, delivery may not be possible to a non-cargo-branch area if the road cargo partner is unable to arrange delivery beyond the nearest city branch office.

Customers from small districts, towns, remote areas, extreme locations or weak-delivery-channel areas should confirm delivery availability with Crafts Mill before placing an order.

If extra shipping cost applies, Crafts Mill will inform the customer so that the customer can decide whether to accept the additional charge or cancel within the applicable terms.

16. Surface/Road Shipment Restricted Areas

For surface/road shipments, delivery may be restricted or unavailable in certain areas, including:

J&K, except Jammu
Andaman and Nicobar Islands
Arunachal Pradesh
Assam
Lakshadweep
Manipur
Meghalaya
Mizoram
Nagaland
Sikkim
Tripura

Delivery to these areas, or to any other remote/non-serviceable location, is subject to cargo availability, route feasibility and confirmation from Crafts Mill.

17. Taxes, Octroi and Entry Permits

All furniture comes with GST paid.

However, if any State/UT octroi, local tax, entry tax, entry permit, local levy or similar charge is required for delivery, the buyer will be responsible for paying the same.

Crafts Mill is not responsible for delays, failed delivery attempts, additional charges or authority-related issues caused by unpaid local taxes, missing permits, local documentation requirements or buyer-side compliance issues.

18. Delivery Scope for Heavy Furniture

For heavy furniture items, delivery is considered ground-floor or premises delivery and not inside-the-house delivery.

Depending on cargo access, product size, product weight, building access and local restrictions, delivery may be made to the building premises, ground floor, society gate, lift door on the ground floor, cargo-accessible point or another reachable point.

Upper-floor delivery, stair carrying, room placement or special labour is not part of standard free delivery.

In exceptional cases, upper-floor delivery may be arranged after taking a quote from the cargo partner or local delivery support. Such charges must be paid by the buyer either to Crafts Mill before delivery is attempted or directly to the cargo person at the time of upper-floor delivery, as applicable.

Crafts Mill is not responsible for delays, non-delivery, damage, failed delivery attempts, customer inconvenience or additional charges caused by site constraints, narrow staircases, lack of lift access, product not fitting in lift, restricted building entry, security restrictions, wrong address, customer unavailability or other customer-side/site-level issues.

19. Open-Package Delivery

Open-package delivery is not currently provided by cargo partners.

Customers should inspect the packaging carefully at the time of delivery.

If the packing is torn, crushed, wet, opened, punctured or visibly damaged, the customer should make a clear written remark on the delivery receipt before accepting the goods.

Example remark: “Goods received with damaged packing.”

Acceptance of delivery without noting visible packaging damage may affect assessment of any later transit-damage claim.

20. Transit Damage Reporting

If transit damage is suspected or found, the customer must inform Crafts Mill promptly.

Customers are requested to report transit damage within 24 hours of receiving the product wherever possible. Clear images and/or videos, along with order reference details, must be shared with support@craftsmill.in.

Where detailed unpacking is required, any damage found after opening the package should be emailed with pictures/videos and order reference within 2–3 days of receipt of goods.

Failure to report the issue within the required period may result in the transit warranty or transit-damage support not being applicable, and any damage repairs may become the customer’s responsibility.

Transit damage reports should include:

Order number or order reference
Delivery date
Images of outer packaging
Images and/or videos of the damaged area
Delivery receipt remark, if available
Short description of the issue

Crafts Mill will evaluate the extent of damage and decide the next step.

For minor or moderate transit damage that can be reasonably fixed locally, Crafts Mill may send the required material and may decide whether the buyer/client is to bear repair expenses or whether Crafts Mill will bear reasonable local carpenter cost, subject to assessment and approval.

21. Packaging Responsibility for Replacement or Return

If a product is marked for replacement, pickup or return in an approved case, the customer must cooperate with the scheduled return and pickup arranged by Crafts Mill.

The customer is responsible for preserving the original packaging or arranging suitable protective packaging where replacement or pickup has been approved.

Failure to pack the goods properly, failure to cooperate with pickup, disposal of packaging, customer unavailability or refusal to hand over the product may result in cancellation of the promised replacement/return support, voiding of warranty support or delay in meeting promised timelines.

22. Installation

Crafts Mill will make up to two attempts for installation after the product arrives, where installation is applicable and part of the order/service.

If the customer is unavailable, does not cooperate, does not allow access, delays the agreed installation time or fails to make the site available during the scheduled attempt, the installation commitment may become void.

If the customer chooses to self-install products without prior approval from the Crafts Mill support team, warranty coverage for breakage, damage or mis-installation may not apply.

Crafts Mill’s visiting technicians are unable to relocate, move, reset up, rearrange or re-install products as part of a repair or service visit unless expressly agreed in writing.

Visits scheduled by Crafts Mill are generally scheduled once per issue. Crafts Mill will not bear the expenses of repeat visits or issue resolution if the customer is unable to allow access, is unavailable, refuses access, delays the visit or is unable to cooperate with the technician.

23. Warehouse Holding After Dispatch

If a customer requests Crafts Mill or its logistics partner to store the product after dispatch, warehouse or holding charges may apply after 2 days, as per regional rates or cargo partner charges.

Crafts Mill strongly advises against storing products in a warehouse for extended periods after dispatch.

Crafts Mill cannot assume responsibility for damage, delay, additional charges, storage conditions, handling issues or delivery complications that occur due to customer-requested holding beyond the permitted period.

24. Delivery Address, Contact Details and Customer Availability

Customers must keep their delivery address, contact number and alternate contact details accurate and updated before purchasing.

Incorrect or incomplete address, wrong phone number, unavailable contact person, unreachable customer, change of delivery address, delayed response or failure to coordinate delivery may delay shipment or delivery.

Crafts Mill and its cargo partners will not be responsible for delay, failed delivery, extra charges, holding charges, return-to-origin charges, storage charges or damage caused by customer-side address/contact issues.

Special delivery on Sunday, late-hour delivery, fixed-time delivery or time-bound delivery cannot be managed by Crafts Mill unless expressly confirmed in writing, because delivery is handled by third-party logistics partners and is beyond Crafts Mill’s direct control.

25. Priority Shipment or Express Shipment

Crafts Mill ships orders through its standard delivery method, which is free for serviceable locations as explained in this policy.

If a customer requests priority shipment, express shipment, faster dispatch, special transport, dedicated vehicle movement or any non-standard shipping arrangement after placing the order, additional payment may be required.

Such requests are subject to feasibility, production readiness, product size, delivery location, transport partner availability and written confirmation from Crafts Mill.

Priority shipment or express shipment is not guaranteed unless expressly accepted by Crafts Mill in writing and the additional charges, if any, have been paid by the customer.

A priority shipment request does not override production, finishing, quality check, packing or transport feasibility.

26. Cancellation Policy

Orders cannot be cancelled after 24 hours of ordering.

If the customer wishes to cancel an order, the cancellation request must be made within 24 hours of placing the order.

Cancellation charges, payment gateway charges, transaction charges or other deductions may apply.

If cancellation is approved within the permitted window, the paid amount may be refunded or adjusted as per the applicable order terms, policy terms and payment method.

Cancellation requests made after 24 hours may not be accepted.

Custom orders, made-to-order products, products already in production, products already dispatched, final sale products, clearance products or specially confirmed orders cannot be cancelled, changed, returned or refunded unless expressly approved by Crafts Mill in writing or required by applicable law.

27. Refund Policy

Crafts Mill does not offer refunds for furniture purchased except in limited exceptional cases.

Refunds may be considered only in the following situations:

Crafts Mill is not able to dispatch the product within the maximum dispatch time stipulated in the purchase bill or written order confirmation.
Crafts Mill is not able to repair or replace the item shipped to the customer due to failure at Crafts Mill’s end to deliver its promise.
Crafts Mill is unable to ship the product more than three times without it reaching the customer with repairable transit damage.
Any other case expressly approved by Crafts Mill in writing or required by applicable law.

Refunds will not be entertained where the customer is unwilling or uncooperative for replacement or repair, as assessed by the Crafts Mill production/support team.

Crafts Mill does not entertain change-of-heart returns, fit-based returns, colour-expectation returns, style-preference returns, delayed-delivery claims within policy limitations, or disputes arising from frivolous claims.

All approved refunds are subject to deduction of 2% + GST, where applicable, towards payment gateway or transaction charges.

Refunds, where approved, may be issued to a UPI ID or bank account. Refund processing may take 2 to 7 working days from the time the refund is issued.

28. Final Sale and Clearance Items

Final sale and clearance items are considered final sale.

They are non-returnable and non-refundable unless expressly approved by Crafts Mill in writing or required under applicable law.

29. No Change-of-Heart Return or Exchange

Crafts Mill does not offer change-of-heart returns or exchanges.

The customer cannot return, exchange or cancel a product because of a change in preference, change in mind, change in interior plan, colour expectation, fit issue, room-size issue, delayed project, event deadline, or preference for another product.

All orders should be placed only after carefully reviewing product dimensions, materials, finish, delivery terms, warranty terms and applicable timelines.

30. Warranty Reference

Warranty coverage, if applicable, is governed by the Crafts Mill Warranty Policy.

Warranty claims require proof of purchase, timely reporting, images/videos where required and customer cooperation for inspection, repair, replacement or pickup.

Warranty may not apply in cases of misuse, self-installation without approval, mis-installation, unauthorised repair, modification, customer-side damage, normal wear and tear, natural material variation, delayed reporting, failure to cooperate, or any exclusion listed in the Warranty Policy.

31. Customer Cooperation

The customer must reasonably cooperate with Crafts Mill, its support team, technicians, logistics partners and service partners for:

Delivery coordination
Installation
Inspection
Repair
Replacement
Pickup
Repacking
Transit damage assessment
Warranty claim assessment
GST or billing clarification
Address or contact verification

If the customer is unavailable, uncooperative, refuses access, delays inspection, fails to preserve packaging, refuses pickup, prevents repair or does not provide required proof, Crafts Mill may be unable to proceed with service, warranty, return, replacement or timeline commitments.

32. Limitation of Liability

Crafts Mill will make reasonable efforts to manufacture, pack, dispatch, deliver, install and support products in accordance with its policies.

However, furniture manufacturing and delivery involve natural materials, handcrafted work, third-party logistics, road transport, customer-site access, building restrictions and customer-side coordination.

To the maximum extent permitted by applicable law, Crafts Mill shall not be liable for indirect, incidental, special, punitive, consequential or additional losses, including but not limited to:

Loss of time
Inconvenience
Event delay
Housewarming delay
Interior project delay
Rental cost
Labour charges
Third-party service charges
Storage charges
Rework charges
Missed deadlines
Commercial loss
Loss of profit
Mental distress claims
Any expense beyond the product/order value

Any remedy, if approved, will be limited to the specific resolution offered by Crafts Mill under the applicable policy, such as repair, local rectification support, part replacement, product replacement, adjustment or refund in an approved exceptional case.

Crafts Mill’s total liability for any claim shall not exceed the amount paid by the customer for the product/order giving rise to the claim, to the maximum extent permitted by applicable law.

Nothing in these Terms and Conditions is intended to exclude any liability that cannot be excluded under applicable law.

33. Force Majeure and Events Beyond Control

Crafts Mill shall not be responsible for delay, non-performance, delivery delay, production delay, shipment delay or inability to fulfil any obligation caused by circumstances beyond its reasonable control, including but not limited to:

Natural disasters
Monsoon conditions
Heavy rain
Road disruptions
Accidents
Lockdowns
Transport strikes
Public disruptions
State-border restrictions
Festival holidays
Factory holidays
Labour shortage
Material shortage
Logistics partner delay
Cargo partner delay
Government restrictions
Local authority restrictions
Customer unavailability
Any other operational circumstance beyond direct control

Such events do not create an automatic right to refund, cancellation, compensation or damages.

34. Policy Updates

Crafts Mill may update these Terms and Conditions from time to time.

The version published on the website at the time of purchase, along with the order copy and any written order-specific confirmation, will be relevant for interpreting the order.

Customers are encouraged to review the policy pages before placing an order.

35. Important Customer Checklist Before Ordering

Before placing an order, customers should:

Read these Terms and Conditions carefully.
Read the Warranty Policy.
Read the Shipping & Payment Information.
Understand that 100% payment is required at order placement.
Confirm product dimensions.
Confirm that the product can pass through lift, stairs, doors and room entry points.
Understand that natural wood, cane, fabric, polish and handmade products may have natural variation.
Understand that custom orders and order customisations are final.
Understand that cancellation requests must be made within 24 hours.
Understand that Crafts Mill does not offer change-of-heart returns or exchanges.
Understand that standard delivery is ground-floor/premises delivery for heavy furniture.
Understand that upper-floor delivery, staircase carrying, room placement, special labour and priority shipment are not included in standard delivery.
Confirm whether the delivery location is serviceable.
Keep address and contact details correct.
Inspect packaging at delivery.
Report transit damage promptly with images/videos.
Preserve packaging until any issue is resolved.
Cooperate with installation, service, repair, replacement or pickup where applicable.

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All Sale Subject to Terms of Sale.