• Discount and SALE Info: In order to partake in any discount additional to the offered marked down price on the site, the customer is obliged to wait for a longer period for product receipt than current dispatch times, as committed by sales team. The extended timelines if any are confirmed post sale by the support team.
• Average Dispatch Times: The dispatch time means the time the company takes to dispatch the purchased item from our factories in Jodhpur, RJ. While the teams may communicate the current dispatch times, the maximum committed dispatch time is a maximum 6-8 week period.

Please note (Quick Note - For Details read the whole policy documents):

1. We kindly request customers to note that if the product does not fit in the lift, Crafts Mill cannot take responsibility. However, we are pleased to offer delivery assistance till the lift door on the ground floor in case the product doesn't fit through the lift. Please be aware that Crafts Mill does not provide labour for carrying the product via the staircase, and this task will need to be arranged by the customer.
2. To ensure a successful purchase, we recommend measuring the lift door, flat entrance, and room door to confirm if the product will fit. Please understand that refunds cannot be processed if the product does not fit the designated space.
3. In the event of transit damage, we kindly request customers to promptly inform Crafts Mill within 24 hours of receiving the product. Failure to do so may result in the transit warranty policy not being applicable, and any damage repairs will be the customer's responsibility.
4. Please note that if the client chooses to self-install the products without prior approval from the support team, warranty coverage for breakage or mis-installation will not apply.
5. Should a customer request to store the product in our warehouse for more than 2 days after dispatch, warehouse charges, as per the region's rates, will be applicable. We strongly advise against storing products in the warehouse for an extended period, as Crafts Mill cannot assume responsibility for any damage that may occur beyond the 2-day limit.
6. If a product is marked for replacement and pickup, we kindly request clients to cooperate with the scheduled return and pickup arranged by the Crafts Mill team. Failure to do so may result in voiding the warranty and potential delays in meeting promised timelines.
7. Please be aware that these are all natural and handcrafted products, and slight variations are expected. Differences in colour, stain, polish, cane, figures, colouration, and knot marks in wood and other components are inherent characteristics and do not constitute defects. These variations are a natural outcome of the unique patterns found in natural products and the craftsmanship involved.
8. It is important to note that Crafts Mill's visiting technicians are unable to relocate or reset up products during their visits.
9. Crafts Mill advises clients that any changes regarding fabric, polish, or colour cannot be made after an order is placed, even if the client perceives differences in product colour under various lighting environments.
10. We kindly request clients to cooperate if there are occasional delays in product delivery due to unforeseen circumstances such as road conditions and other factors. Delays caused by genuine reasons offered by our logistics partners, including lockdowns, restricted state border movements, accidents, among others, are not eligible for return or refund.
11. Crafts Mill will make two attempts for installation after the product arrives. In the event that the client is unavailable or unable to cooperate during the agreed-upon installation time, the installation commitment will be void.
12. Any Order Customisations with the order will be considered final, and request for change window is 24 hours of order placement.
13. GST invoices are provided to the Billing party name and on billing party GST credentials entered during the order process, as per the order copy. If the customer want to change this later post shipment, any penalty imposed on the authorities for doing so will be levied by the customer.

Policy In Detail:

You use and purchase of items form this website are governed by these Terms and Conditions:

These terms and conditions of use ("Terms of Use" or “Terms”) of the website https://craftsmill.in/ and instances thereof (“Website”) between ‘Crafts Mill’ or 'Crafts Mill India Technologies Private Limited', (“Company” or “Crafts Mill”/"Craft Garage" and its successors and assigns) and the users of the Website ("You" or "Your" or "Yourself" or "User") describe the terms on which the Company offers You access to the Website. WE RECOMMEND THAT YOU READ THESE TERMS & CONDITIONS, AS THEY INCLUDE TERMS SUCH AS LIMITATIONS OF LIABILITY, CHOICE OF FORUM FOR DISPUTES AND OTHER PROVISIONS THAT MAY LIMIT YOUR RIGHTS.

- Refund Policy:

Our furniture is created with utmost craftsmanship and quality standards. Our attention to detail in design, material, and construction is supreme.

- Furniture that is refused because it does not fit through an entryway will be customer’s responsibility as we encourage to study the sizes mentioned on the product page carefully and see if the furniture you order fits into your entryway and rooms.

Refund Policy: Crafts Mill does not offer refund for furniture purchased unless in the event of following exceptions:

- A: Incase Crafts Mill is not able to dispatch the products within the maximum dispatch time stipulated in the purchase bill.

- B: Incase Crafts Mill is not able to repair or replace the item shipped to a customer, due to failure at the end of the company to deliver its promise, or inability to ship the product more than 3 times without it reaching with repairable transit damage. Refunds where customer is unwilling or uncooperative for replacement or repair (as assessed by CraftsMill Production team) are not entertained.

For Further details, please read the warranty policy.

- Crafts Mill does not entertain 'Change of heart returns', or disputes arising out of frivolous claims.

- ALL REFUNDS ARE SUBJECT TO DEDUCTION OF 2%+GST. READ MORE IN WARRANTY POLICY.

REFUND MODE: We will refund only in the special case (noted above), when order is cancelled right after booking in 24 hours.

In that case the money will be transferred to a Bank account or UPI ID of your choice. We will return the money minus a 2%+GST charge, which is levied by the payment gateway.

REFUND DURATION: Refunds are issues only through UPI ID (or Bank Account in certain cases) and takes 2 to 7 working days from the time refunds are issued.

CANCELLATION POLICY AND CANCELLATION DURATION: Orders can't be cancelled after 24 hours of ordering. Cancellation charges may apply. Refund charges as noted above and in Warranty policy apply on Refunds.

CUSTOM ORDERS
Most of our furniture is customized as per your specifications. Custom orders begin production immediately upon order and are built to your specifications. They cannot be canceled, changed, returned, or refunded at any time. WE DO NOT HAVE A 'CHANGE OF HEART' RETURN/ EXCHANGE POLICY.

FINAL CLEARANCE/ SALE
Final sale and clearance items are considered final sale and are non-returnable and non-refundable.

NOTE
There may be errors in the prices, descriptions or images of certain merchandise, and we must reserve the right to restrict orders of those items. In case of a replacement offered, the order or product will be replaced with the originally ordered item and cannot be changed against a variation in the current order (example Upholstery, Wood Finish or any customization), new order or a different product.

Shipping Info - For Indian Domestic Deliveries.

a) All furniture is delivered by Road/Surface through our transportation partner of choice. Transit time varies from 5 days to 15 days depending on the distance from Jodhpur in Rajasthan.

b) Al furniture comes with GST paid but in case there is any STATE/UT 'octroi', 'other taxes' & 'Entry Permit' for delivery then it falls on the buyer to pay.

c) For heavy furniture items the door delivery will be considered as Ground floor/premises delivery & not inside the house. On exceptional cases we shall provide upper floor delivery by taking quote from cargo and those charges can be paid by buyer to us before delivery is attempted or directly to cargo person at the time of upper floor delivery.

Also 'Open package delivery' is not provided by the cargo at this moment.

d) Delivery is done by a third party courier logistics partner. While the shipping charges for regular delivery are paid by us, any additional charges emanating from multiple change of delivery dates after product has been marked for shipment, or in cases of refusal of delivery and request for redelivery, or holding charges and return charges due to any other reason will have to borne by the customer.

e) Delay in production due to Covid-19, or festival holidays at any point of time is regretted. Factories remain shut on occasion of festivals for a few days on the either side of a festival.

August-September in each year is monsoon season, slight delay is also expected in rainy season (if heavy consistent rains) as wood work gets affected.

f) Though shipping is Free but in some areas where there is no direct offices of the cargo extra shipping will be charged. We will let you know the extra shipping cost if any so that you can make your mind for accepting or canceling the order. In RARE cases NO delivery can be done to a NON Cargo branch area if the Road cargo is unable to arrange the delivery further from their nearest city branch office. Hence it is always wise to contact us for confirming the delivery station specifically for small district/towns or extreme areas with weak delivery channel from our city.

For example:- J&K except Jammu and North-East States of India have weak or no delivery channel by Road cargo from our city so kindly cross check with us about the possibility of delivery before making the purchase.

g) We don't offer refund at this stage. If you wish to cancel an order, we will adjust the amount to another item of your choice. But you must cancel the order within 24 hours of placing it.

State exclusions List for Surface/road shipments only:-

J&K (except Jammu)

Andaman and Nicobar Islands

Arunachal Pradesh

Assam

Lakshadweep

Manipur

Meghalaya

Mizoram

Nagaland

Sikkim

Tripura

h) Please keep your delivery address and contact details updated before purchasing. Incorrect/incomplete address/contact no. if provided can delay the shipment and no blame should be given to us or cargo for this.

Also special delivery on Sunday or late hour delivery cannot be managed by us as it is beyond our direct control. So please do not demand us for such time/day bounded deliveries.

Exceptional case of Transit damages/Returns :-

*Open delivery is not provided so kindly check the packaging thoroughly and if you find the packing in torn condition than please make a remark on the receipt before accepting the damaged packing such as 'Goods received with damaged packing'.

**After opening the package if the goods are also find in damaged condition than you need to inform us/email the picture of the damaged product to us within 2-3 days of receipt of the goods with order reference number at:- support@craftsmill.in

We shall evaluate the extent of damage and let you know if this can be easily fixed locally (minor/moderate damages) and shall send the required material and wether the user/buyer/client is to bear expenses for repair or Crafts Mill to bear the reasonable local carpenter cost. Visits scheduled by CraftsMill, are scheduled once per issue and CraftsMill will not bear the expenses of visit or issue resolution of client or customer is unable to allow access or visit to our/third party technician, isn't available to access the repairs or is unavailable.

Please note solid wood furniture grains and tone may differ from product to product and may not be exactly the same tone and grain as shown in any image. This is due to the natural signature of the wood.

Upholstery colour may vary slightly from the ones shown in the images, this is due to minor variations from batch to batch from the manufacturer of fabric.

Please note in the case the goods are marked for replacement or return in the extremely unlikely scenario, the client bears the responsibility to pack the goods well in their original packaging. Failure to do so will result in the cancellation of any promise of replacement or return made by anyone from the team.