All Sale Subject to Terms of Sale.

Please read the terms on the below pages carefully.

Terms and Conditions

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Warranty Policy

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Shipping and Payments

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Privacy Policy

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Shipping & Payment Info

Shipping & Payment Information

Crafts Mill ships furniture across major cities and metros in India through road and surface transport partners. This page explains our shipping process, payment terms, standard delivery scope, remote-area delivery rules, cancellation terms and the process to follow in case of transit damage.

All orders placed with Crafts Mill are subject to our Terms and Conditions, Warranty Policy, Privacy Policy and this Shipping & Payment Information page.

For support, please contact: support@craftsmill.in

1. Shipping Method

All furniture orders are shipped through road/surface transport using Crafts Mill’s chosen transportation or cargo partner.

Transit time after dispatch usually varies between 5 days and 15 days, depending on the delivery location and its distance from Jodhpur, Rajasthan.

Delivery timelines are estimates and not guaranteed delivery commitments. Actual delivery may vary depending on location, transport availability, route conditions, weather, public holidays, festival holidays, monsoon conditions, customer availability, local delivery restrictions, cargo partner schedules and other circumstances beyond Crafts Mill’s direct control.

2. Free Standard Delivery

Crafts Mill provides free standard delivery through its regular road/surface transport method to serviceable locations where our standard cargo network is available.

Standard delivery means delivery through Crafts Mill’s regular logistics/cargo method, as selected by Crafts Mill. The cost of this standard delivery is included in the order and is paid for by Crafts Mill.

Free standard delivery does not include special handling, priority shipment, express shipment, fixed-date delivery, upper-floor delivery, stair carrying, room placement, local labour, crane/lift support, special access support or any other non-standard delivery requirement.

If the delivery location is remote, outside standard serviceable cargo coverage, or requires extra freight beyond standard delivery, Crafts Mill will inform the customer before proceeding with the additional arrangement.

3. Remote-Area and Non-Standard Delivery Exceptions

Although standard delivery is free for serviceable locations through Crafts Mill’s regular delivery method, free standard delivery may not apply to every location.

In certain remote areas, small districts, hilly areas, island territories, North-Eastern states, locations with weak cargo coverage, or places where the cargo partner does not have a direct office or delivery network, additional shipping charges may apply.

In rare cases, delivery may not be possible to a non-cargo-branch area if the road cargo partner is unable to arrange delivery beyond the nearest city branch office.

Customers from remote locations or areas with weak surface-road delivery coverage should confirm delivery availability with Crafts Mill before placing an order.

If a customer places an order for a location that is not serviceable or requires additional freight, Crafts Mill will inform the customer about the available options. Additional charges, if any, must be paid by the customer before the additional delivery arrangement is made.

4. Surface/Road Shipment Exclusions and Restricted Areas

For surface/road shipments, delivery may be restricted or unavailable in certain areas, including:

  • J&K, except Jammu

  • Andaman and Nicobar Islands

  • Arunachal Pradesh

  • Assam

  • Lakshadweep

  • Manipur

  • Meghalaya

  • Mizoram

  • Nagaland

  • Sikkim

  • Tripura

Delivery to these areas, or to any other remote/non-serviceable location, is subject to cargo availability, route feasibility and confirmation from Crafts Mill.

If additional freight, special handling or alternate transport is required for any such location, the customer will be informed before the additional arrangement is made.

5. Taxes, Octroi and Entry Permits

All furniture comes with GST paid.

However, if any State/UT octroi, local tax, entry tax, entry permit, local levy or similar charge is required for delivery, the buyer will be responsible for paying the same.

Crafts Mill is not responsible for delays, additional charges or failed delivery attempts caused by unpaid local taxes, missing permits, local authority requirements or customer-side documentation issues.

6. Payment Terms

All orders require 100% payment at the time of order placement.

An order is considered confirmed only after full payment has been received by Crafts Mill. Production, procurement, finishing, packing, dispatch or shipment may not begin until full payment has been received, unless Crafts Mill has expressly confirmed otherwise in writing.

The amount paid at order placement covers the product and standard delivery through Crafts Mill’s regular delivery method to serviceable locations.

Additional payment may be required only in cases where the customer requests or requires a service beyond standard delivery, including but not limited to:

  • Upper-floor delivery

  • Stair carrying

  • Room placement

  • Special handling

  • Local labour assistance

  • Crane, lift or special access support

  • Additional delivery labour requested or required at the delivery location

  • Remote-area extra freight, where applicable

  • Priority shipment or express shipment requested after order placement

  • Special transport or dedicated vehicle movement requested by the customer

Any such additional charges will be communicated to the customer before the additional service is arranged.

Crafts Mill is not obligated to provide any non-standard service unless the applicable additional charges are accepted and paid by the customer.

7. Delivery Scope for Heavy Furniture

For heavy furniture items, delivery is considered ground-floor or premises delivery through Crafts Mill’s standard road/surface delivery method.

This means delivery may be made to the building premises, ground floor, society gate, cargo-accessible point or another reachable point depending on cargo partner access, product size, product weight, road access, lift availability, building restrictions and local delivery feasibility.

Delivery inside the house, upper-floor delivery, stair carrying, room placement, special handling or local labour support is not included as part of standard free delivery.

If any additional labour or special handling is required at the delivery location, such charges will be payable by the customer. These charges may be payable separately after the order has been placed, depending on the requirement and availability of the cargo partner or local delivery support.

In exceptional cases, upper-floor delivery may be arranged after taking a quote from the cargo partner or local delivery support. Such charges must be paid by the buyer either to Crafts Mill before delivery is attempted or directly to the cargo person at the time of delivery, as applicable.

Crafts Mill is not responsible for delays, non-delivery, failed delivery attempts, damage or additional charges caused by lack of lift access, narrow staircases, restricted building entry, incorrect address, customer unavailability, society restrictions, road-access issues or other site-level constraints.

8. Priority Shipment or Express Shipment Requests

Crafts Mill ships orders through its standard delivery method, which is free for serviceable locations as explained in this policy.

If a customer requests priority shipment, express shipment, faster dispatch, special transport, dedicated vehicle movement or any non-standard shipping arrangement after placing the order, additional payment may be required.

Such priority or special shipment requests are subject to feasibility, production readiness, product size, delivery location, transport partner availability and Crafts Mill’s written confirmation.

Priority shipment or express shipment is not guaranteed unless expressly accepted by Crafts Mill in writing and the additional charges, if any, have been paid by the customer.

A priority shipment request does not override production, finishing, quality check, packing or transport feasibility. Crafts Mill will not be liable for delay, inconvenience, event loss or consequential expense if priority shipment is not feasible or not confirmed in writing.

9. Open-Package Delivery

Open-package delivery is not currently provided by cargo partners.

Customers should inspect the outer packaging carefully at the time of delivery. If the packaging appears torn, crushed, wet, opened, punctured or visibly damaged, the customer should make a written remark on the delivery receipt before accepting the goods.

Example remark: “Goods received with damaged packing.”

This remark helps support a transit-damage assessment if the product is later found damaged after unpacking.

Acceptance of delivery without any packaging remark may affect the assessment of any later transit-damage claim, especially where the outer packaging was visibly damaged at the time of delivery.

10. Delivery Delays

Production and delivery may be delayed due to circumstances beyond Crafts Mill’s direct control, including but not limited to:

  • Festival holidays

  • Factory holidays

  • Monsoon season

  • Heavy or consistent rain

  • Road delays

  • Route disruption

  • Cargo delays

  • Transport partner delays

  • Public disruptions

  • Local restrictions

  • Customer-side address or contact issues

  • Customer unavailability

  • Any other operational or logistics difficulty

August and September are monsoon months, and slight delays may occur during heavy rains because wood work, finishing and transport can be affected.

Factory work may also slow down or pause around festival periods for a few days on either side of the festival.

Such delays are regretted, but they do not create a right to refund, compensation, cancellation outside the permitted period, or any claim for indirect, incidental or consequential loss.

11. Customer Address and Contact Details

Customers must provide complete and correct delivery address, phone number, alternate phone number and any required delivery instructions before placing the order.

Incorrect, incomplete or unreachable contact details may delay shipment or delivery.

Crafts Mill and its cargo partners will not be responsible for delay, failed delivery attempt, additional charges, return-to-origin risk, storage charges or damage caused by incorrect address, incomplete address, wrong phone number, customer unavailability or failure to coordinate delivery.

If the customer changes the delivery address after order placement, delivery feasibility and any additional freight or handling charges will need to be reassessed. Crafts Mill is not obligated to deliver to a changed address unless the new address is serviceable and any applicable additional charges are paid.

12. Special Delivery Date or Time Requests

Crafts Mill cannot guarantee special delivery dates, fixed-time delivery, late-hour delivery, event-based delivery or time-bound delivery requests.

Delivery is handled by third-party transport/cargo partners and depends on route, vehicle schedule, cargo network, delivery partner availability and local conditions.

Customers should not place orders based on a strict event date, housewarming date, move-in date, interior handover date or any other fixed deadline unless Crafts Mill has expressly confirmed such arrangement in writing.

Crafts Mill will not be liable for loss, inconvenience, additional expense or consequential damages arising from a delivery date or time not being met.

13. Cancellation Policy

Crafts Mill does not offer refunds at this stage, except where expressly required under applicable law or expressly approved by Crafts Mill in writing.

If a customer wishes to cancel an order, the cancellation request must be made within 24 hours of placing the order.

If cancellation is approved within this period, Crafts Mill may adjust the paid amount against another item of the customer’s choice.

Cancellation requests made after 24 hours may not be accepted.

Customised products, made-to-order products, products already in production, products already dispatched, final sale products, clearance products or specially confirmed orders cannot be cancelled, changed, returned or refunded unless expressly approved by Crafts Mill in writing.

Payment gateway charges, transaction charges, bank charges and any other deductions, if applicable, may not be refundable.

14. Transit Damage Policy

Open-package delivery is not available. Customers must inspect the packaging at the time of delivery.

If the packaging is visibly damaged, the customer should make a clear remark on the delivery receipt before accepting the package, such as:

“Goods received with damaged packing.”

After opening the package, if the product is found damaged, the customer must email clear pictures and order details to support@craftsmill.in within 2–3 days of receipt of goods.

The email should include:

  • Order number or order reference

  • Delivery date

  • Clear images of the outer packaging

  • Clear images and/or videos of the damaged area

  • Image of the delivery receipt, if available

  • Short description of the issue

Crafts Mill will evaluate the extent of damage and decide the next step.

For minor or moderate transit damage that can be reasonably fixed locally, Crafts Mill may send the required material and may bear reasonable local carpenter cost, subject to assessment and approval.

If replacement or return handling is required, the customer must preserve the packaging material until Crafts Mill reaches an outcome. The customer may need to assist with repacking of the goods in case replacement is approved.

Transit damage claims may be rejected if:

  • The issue is not reported within the required period

  • Clear images/videos are not provided

  • Damaged packaging was accepted without remark where remark was possible

  • Packaging is discarded before assessment

  • Product is used, modified, repaired or moved in a way that worsens the damage

  • Damage appears unrelated to transit

  • Customer-side handling, storage or site conditions caused or worsened the issue

15. Returns

Returns are accepted only in exceptional cases of approved transit damage or where Crafts Mill expressly approves a return in writing.

Crafts Mill does not offer change-of-mind returns, fit-based returns, style-preference returns, colour-expectation returns or returns due to delayed delivery where the delay is within the limitations explained in this policy.

All transit-damage cases will first be assessed for repairability, local rectification, part replacement or other suitable resolution.

If return or replacement pickup is approved, the customer must preserve the original packaging or suitable protective packaging and cooperate with reasonable repacking and pickup requirements.

16. Customer-Side Site Readiness

Before delivery, the customer must ensure that the delivery location is accessible and ready to receive the product.

The customer is responsible for checking:

  • Entry gate access

  • Lift size and availability

  • Staircase width

  • Doorway clearance

  • Passage clearance

  • Building permissions

  • Society delivery restrictions

  • Parking or vehicle access

  • Floor access

  • Labour or special handling requirement

Crafts Mill is not responsible if the product cannot be delivered inside the house, moved to an upper floor, carried through a staircase, fitted through a doorway or placed in a specific room due to site limitations.

Any additional labour, handling, storage, reattempt, return-to-origin, special movement or local delivery cost arising due to site limitations will be payable by the customer.

17. Limitation of Liability

Crafts Mill will make reasonable efforts to manufacture, pack and ship products safely.

However, furniture shipping involves third-party cargo partners, road transport conditions, site access limitations and customer-side coordination. Crafts Mill cannot guarantee exact delivery dates, exact delivery times, open-package delivery, upper-floor delivery, room placement, special handling or delivery to every remote location.

To the maximum extent permitted by applicable law, Crafts Mill will not be liable for indirect, incidental, special, consequential or additional losses, including but not limited to inconvenience, event delay, loss of time, labour charges, storage charges, third-party service costs, rental costs, interior project delay, missed deadlines or any other expense beyond the product/order value.

Any remedy, if approved, will be limited to the resolution specifically offered by Crafts Mill under this policy, such as adjustment, repair, local rectification support, part replacement or product replacement, depending on the case.

Nothing in this policy is intended to exclude any liability that cannot be excluded under applicable law.

18. Important Customer Checklist Before Ordering

Before placing an order, customers should:

  • Understand that 100% payment is required at order placement.

  • Confirm whether their delivery location is serviceable.

  • Check whether extra freight applies to their area.

  • Understand that standard delivery is free only through Crafts Mill’s regular delivery method to serviceable locations.

  • Understand that upper-floor delivery, stair carrying, room placement, special labour and priority shipment are not included in standard free delivery.

  • Confirm if the product can pass through doors, lifts, staircases and access points.

  • Avoid placing orders based on strict event deadlines unless expressly confirmed by Crafts Mill in writing.

  • Keep address and phone details complete and updated.

  • Inspect packaging at delivery.

  • Report transit damage within 2–3 days with clear proof.

  • Preserve packaging until the issue is resolved.