Shipping Info - For Indian Domestic Deliveries.

a) All furniture is delivered by Road/Surface through our transportation partner of choice.Transit time varies from 5 days to 15 days depending on the distance from Jodhpur in Rajasthan.

b) Al furniture comes with GST paid but in case there is any STATE/UT 'octroi', 'other taxes' & 'Entry Permit' for delivery then it falls on the buyer to pay.

c) For heavy furniture items the door delivery will be considered as Ground floor/premises delivery & not inside the house. On exceptional cases we shall provide upper floor delivery by taking quote from cargo and those charges can be paid by buyer to us before delivery is attempted or directly to cargo person at the time of upper floor delivery.

Also 'Open package delivery' is not provided by the cargo at this moment.

d) Delay in production due to Covid-19, or festival holidays at any point of time is regretted. Factories remain shut on occasion of festivals for a few days on the either side of a festival.

August-September in each year is monsoon season, slight delay is also expected in rainy season (if heavy consistent rains) as wood work gets affected.

e) Though shipping is Free but in some areas where there is no direct offices of the cargo extra shipping will be charged. We will let you know the extra shipping cost.

In RARE cases NO delivery can be done to a NON Cargo branch area if the Road cargo is unable to arrange the delivery further from their nearest city branch office. Hence it is always wise to contact us for confirming the delivery station specifically for small district/towns or extreme areas with weak delivery channel from our city.

For example:- J&K except Jammu and North-East States of India have weak or no delivery channel by Road cargo from our city so kindly cross check with us about the possibility of delivery before making the purchase.

f) We don't offer refund at this stage. If you wish to cancel an order, we will adjust the amount to another item of your choice. But you must cancel the order within 24 hours of placing it.

State exclusions List for Surface/road shipments only:-

J&K (except Jammu)

Andaman and Nicobar Islands

Arunachal Pradesh

Assam

Lakshadweep

Manipur

Meghalaya

Mizoram

Nagaland

Sikkim

Tripura

f) Please keep your delivery address and contact details updated before purchasing. Incorrect/incomplete address/contact no. if provided can delay the shipment and no blame should be given to us or cargo for this.

Also special delivery date or late hour delivery cannot be managed by us as it is beyond our direct control. So please do not demand us for such time/day bounded deliveries.

Exceptional case of Transit damages/Returns :-

*Open delivery is not provided so kindly check the packaging thoroughly and if you find the packing in torn condition than please make a remark on the receipt before accepting the damaged packing such as 'Goods received with damaged packing'.

**After opening the package if the goods are also find in damaged condition than you need to inform us/email the picture of the damaged product to us within 2-3 days of receipt of the goods with order reference number at:- support@craftsmill.in

We shall evaluate the extent of damage and let you know if this can be easily fixed locally (minor/moderate damages) and shall send the required material and also bear the reasonable local carpenter cost.

***Please save the packing material with you until we reach to an outcome, as you have to take care for the repacking of goods in case of replacement by us.***